We run the day-to-day of your online store so you can focus on the brand.
Stephen Ecom Group manages and scales e-commerce businesses. We handle store operations, paid advertising, email marketing and conversion optimization under one team, with clear reporting and fixed monthly pricing.
One team for the parts of e-commerce that take up your week
Most store owners end up managing a freelancer for ads, another for email, and doing operations themselves. We replace that with a single managed service and one point of contact.
Store Management
Product listings, collections, pricing updates, app management, theme maintenance and inventory coordination on Shopify and WooCommerce.
Paid Advertising
Campaign setup, management and optimization on Meta (Facebook and Instagram) and Google, including Search, Shopping and Performance Max.
Email & Retention
Automated flows, campaign calendars and list management in Klaviyo or your existing platform to grow repeat purchases.
A straightforward process from first call to ongoing management
Consultation
A free 30-minute call to understand your store, goals, current tools and where you need help.
Store Audit
We review your storefront, ad accounts, email setup and analytics and deliver a written action plan.
Onboarding
We get access to your accounts, set up tracking and reporting, and agree on priorities for the first 30 days.
Management
Ongoing execution with weekly reports, a monthly strategy call and a dedicated point of contact.
Transparent by default
You keep ownership of everything: your store, your ad accounts, your email lists and your data. We work inside your accounts with the access you grant, and you can remove it at any time.
- Fixed monthly fees. No percentage of revenue and no hidden charges.
- Your ad spend stays yours. Ad platforms bill you directly. We never hold or resell ad spend.
- Month-to-month. No long-term contracts on management plans.
- Weekly reporting. Plain-language updates on what was done and what is next.
- Honest expectations. We do not promise specific sales or revenue results.
Ready to hand off the day-to-day?
Book a free consultation and we will tell you honestly whether we are the right fit.
E-commerce management services
Every service below is available inside our monthly management plans. The Store Audit is also available on its own as a one-time project.
Store Operations Management
Day-to-day management of your Shopify or WooCommerce store.
- Product uploads, descriptions and collection structure
- Pricing, discount and promotion setup
- App and integration management
- Theme maintenance and minor design updates
- Coordination with your suppliers or fulfillment provider
Paid Advertising Management
Setup and ongoing management of paid acquisition campaigns.
- Meta Ads (Facebook and Instagram)
- Google Search, Shopping and Performance Max
- Pixel, Conversions API and GA4 tracking setup
- Audience, budget and creative testing
- Ad spend is billed by the platform directly to you
Email & SMS Marketing
Retention marketing that brings customers back.
- Welcome, abandoned cart, browse abandonment and post-purchase flows
- Monthly campaign calendar and send management
- List segmentation and hygiene
- Opt-in forms that follow anti-spam and consent rules
Conversion Rate Optimization
Improving how well your store turns visitors into customers.
- Product page, cart and checkout review
- Site speed and mobile experience fixes
- A/B testing of offers and page layouts
- Analytics review and funnel reporting
Store Audit
A one-time, in-depth review of your business with a written action plan.
- Storefront, UX and checkout review
- Ad account and tracking review
- Email platform and flow review
- Prioritized recommendations delivered within 7 business days
Reporting & Strategy
Included with every management plan.
- Weekly written performance updates
- Monthly strategy call
- Shared reporting dashboard
- Dedicated account manager
Who we work with
We work with legally operating e-commerce brands selling physical or digital consumer products. We do not provide services to businesses selling illegal goods, counterfeit or replica products, weapons, adult content, gambling services, or any products prohibited by Stripe, the major ad platforms or applicable law. We may decline any engagement at our discretion.
Simple, published pricing
All prices are in USD. Management plans are billed monthly in advance and can be cancelled at any time with notice before the next billing date.
Store Audit
- Full storefront and checkout review
- Ad account and tracking review
- Email and retention review
- Written action plan in 7 business days
- 60-minute walkthrough call
Growth Management
- Paid ads on one platform (Meta or Google)
- Email flows and up to 4 campaigns per month
- Store operations up to 10 hours per month
- Weekly reporting
- Monthly strategy call
Full Management
- Paid ads on Meta and Google
- Email and SMS, up to 8 campaigns per month
- Store operations up to 25 hours per month
- Ongoing conversion optimization
- Dedicated account manager
Advertising spend is not included in any plan. Ad spend is paid by you directly to Meta, Google or other platforms through your own ad accounts. Larger or custom scopes are quoted in writing before any work begins. Applicable taxes may be added at checkout. See our Refund & Cancellation Policy for details.
About Stephen Ecom Group
Stephen Ecom Group LLC is an e-commerce management agency founded by Stephen to give online store owners a single, accountable team for the work that keeps a store growing.
Running an online store means juggling advertising, email, product listings, apps, suppliers and customer experience at the same time. Most owners either do it all themselves or manage several freelancers who do not talk to each other. We built Stephen Ecom Group to replace that with one managed service, one point of contact and one clear monthly price.
We work remotely with brands across the United States and internationally. Every engagement starts with an honest conversation about whether we can actually help, and we only take on clients where we believe we can add real value.
Our principles
- You own your accounts. Your store, ad accounts, data and customer lists always belong to you.
- Clear pricing. Published fees, written scopes and no surprise charges.
- No inflated promises. We do not guarantee revenue, sales or return on ad spend.
- Compliance first. We follow ad platform policies, consent rules for email and SMS, and payment processor guidelines.
- Responsive communication. Replies within one business day.
Frequently asked questions
What platforms do you work with?
We manage stores on Shopify and WooCommerce, advertising on Meta and Google, and email and SMS on Klaviyo and most major email platforms.
Is ad spend included in your pricing?
No. Ad spend is paid directly by you to the ad platforms through your own accounts. Our fee covers management only. We never hold, mark up or resell your ad budget.
Do I need to sign a long-term contract?
No. Management plans are month-to-month. You can cancel at any time by giving written notice before your next billing date.
Do you guarantee results?
No. Results depend on your products, pricing, market, budget and many other factors outside our control. We commit to the work described in your plan, clear reporting and our best professional effort, but we do not guarantee specific sales, revenue or return on ad spend.
How do payments work?
Invoices are paid by card or bank transfer through our secure payment processor. Management plans are billed monthly in advance. The Store Audit is paid in full before work begins.
How quickly can you start?
Onboarding usually begins within 3 to 5 business days of payment and receiving account access.
Who owns the work you create?
Once your invoice is paid, the ads, emails, copy and store changes we create for you belong to you.
Book a free consultation
Tell us about your store and what you need help with. We reply within one business day.
Email us to book
Send a short note with your store URL and what you need help with. We reply within one business day to schedule your free 30-minute consultation.
Email stephentaheny@proton.mePrivacy Policy
Last updated:
This Privacy Policy explains how Stephen Ecom Group LLC ("Stephen Ecom Group", "we", "us" or "our") collects, uses and protects personal information when you visit our website or use our services.
1. Information we collect
- Information you provide: name, email address, phone number, business name, store URL and any details you send through our contact form, email or calls.
- Billing information: payments are processed by third-party payment processors such as Stripe. We do not store full card numbers on our systems.
- Client account access: when you engage us, you may grant us access to your store, ad accounts, analytics and email platforms. We access these only to perform the agreed services.
- Usage data: basic technical information such as browser type, device, pages visited and approximate location, collected through cookies and analytics tools.
2. How we use information
- To respond to inquiries and provide consultations
- To deliver, manage and invoice our services
- To send service-related communications
- To improve our website and services
- To comply with legal, tax and accounting obligations and prevent fraud
3. How we share information
We do not sell or rent your personal information. We share it only with service providers that help us operate our business (such as payment processors, email and scheduling tools, and hosting providers), when required by law, or in connection with a business transfer. These providers may only use your information to perform services for us.
4. Client data
Customer data inside your store, ad accounts or email platforms remains yours. We act on your instructions, use it only to perform the services, and do not use it for any other purpose or share it with other clients.
5. Cookies
Our website may use cookies and similar technologies for basic functionality and analytics. You can disable cookies in your browser settings, though some features may not work as intended.
6. Data retention and security
We keep personal information only as long as needed for the purposes above or as required by law. We use reasonable administrative, technical and physical safeguards to protect it, but no method of transmission or storage is completely secure.
7. Your rights
Depending on where you live, you may have the right to access, correct, delete or restrict the use of your personal information, and to opt out of marketing emails at any time. California residents have rights under the CCPA, and residents of the EU and UK have rights under the GDPR. To make a request, email us at .
8. Children
Our services are intended for businesses and are not directed to anyone under 18. We do not knowingly collect information from children.
9. Changes
We may update this policy from time to time. The "Last updated" date shows when it was last revised.
10. Contact
Terms of Service
Last updated:
These Terms of Service ("Terms") govern your use of this website and the services provided by Stephen Ecom Group LLC ("we", "us" or "our"). By using our website or purchasing our services, you agree to these Terms.
1. Services
We provide e-commerce management services, including store operations management, paid advertising management, email and SMS marketing, conversion rate optimization, store audits and reporting. The specific scope, deliverables and fees for each engagement are set out in the plan you purchase or in a written proposal.
2. Eligibility
You must be at least 18 years old and authorized to act on behalf of the business you represent. You confirm that your business and products are lawful and comply with the policies of the platforms we will work on.
3. Fees and payment
- Fees are listed on our Pricing page or in your written proposal and are in USD.
- Management plans are billed monthly in advance and renew automatically each month until cancelled.
- One-time projects, including the Store Audit, are paid in full before work begins.
- Payments are processed securely by our third-party payment processor. By providing a payment method, you authorize us to charge the applicable fees.
- Advertising spend is not included in our fees and is billed by the ad platforms directly to you.
- Late or failed payments may result in services being paused until the balance is paid.
4. Client responsibilities
You agree to provide timely access to the accounts and information we need, to review and approve work when requested, and to ensure that your products, claims and content are accurate and lawful. You remain responsible for your business, including product quality, fulfillment, customer service and compliance with laws that apply to your products.
5. No guarantee of results
Marketing and sales results depend on many factors outside our control. We do not guarantee any specific revenue, sales, traffic, conversion rate or return on ad spend. Any estimates or projections we share are for planning purposes only.
6. Third-party platforms
Our services rely on third-party platforms such as Shopify, WooCommerce, Meta, Google and email providers. We are not responsible for their outages, policy changes, account restrictions or decisions.
7. Intellectual property
Once fees are paid in full, you own the deliverables we create specifically for you. We keep ownership of our pre-existing tools, templates, methods and know-how. You grant us permission to use materials you provide solely to perform the services.
8. Confidentiality
Each party will keep the other's non-public business information confidential and use it only for the purpose of the engagement, except where disclosure is required by law.
9. Cancellation and refunds
Cancellations and refunds are governed by our Refund & Cancellation Policy, which forms part of these Terms.
10. Limitation of liability
To the maximum extent permitted by law, we are not liable for any indirect, incidental, special or consequential damages, or for lost profits, revenue or data. Our total liability for any claim relating to the services is limited to the fees you paid us in the three months before the claim arose.
11. Termination
Either party may end a management plan as described in the Refund & Cancellation Policy. We may suspend or end services immediately if you breach these Terms, fail to pay, or ask us to do anything unlawful or against platform policies.
12. Governing law
These Terms are governed by the laws of the State of , United States, without regard to conflict of law rules.
13. Changes
We may update these Terms from time to time. Continued use of our website or services after changes take effect means you accept the updated Terms.
14. Contact
Refund & Cancellation Policy
Last updated:
This policy explains how cancellations and refunds work for services purchased from Stephen Ecom Group LLC.
1. Service delivery
All of our services are delivered digitally and remotely. No physical goods are shipped. Onboarding for management plans normally begins within 3 to 5 business days of payment and receiving account access. Store Audits are delivered by email within 7 business days of receiving access.
2. Monthly management plans
- Plans are billed monthly in advance and have no long-term commitment.
- You may cancel at any time by emailing . Cancellation takes effect at the end of the current paid billing period, and you will not be charged again.
- To avoid the next charge, cancel at least 3 business days before your next billing date.
- If you cancel within 7 days of your first payment and before onboarding work has started, you will receive a full refund.
- After work has started, monthly fees for the current billing period are non-refundable, because the time and resources for that period have already been allocated to you.
3. Store Audit and one-time projects
- Full refund if you cancel before we begin work.
- Once work has begun, a partial refund may be issued for work not yet performed, at our reasonable discretion.
- No refund once the final deliverable has been delivered.
4. Advertising spend
Advertising spend is paid directly by you to the advertising platforms and is never collected by us. We cannot refund ad spend. Any billing questions about ad spend must be raised with the relevant platform.
5. Service issues
If you believe we have not delivered the services in your plan, please contact us first so we can resolve it. If we fail to deliver the agreed scope for a billing period, we will either complete the work at no additional cost or issue a pro-rated refund for the undelivered portion.
6. How to request a refund
Email with your name, business name, invoice number and the reason for your request. We respond within 2 business days. Approved refunds are returned to the original payment method within 5 to 10 business days, depending on your bank.
7. Disputes
We ask that you contact us before opening a chargeback or payment dispute so we can resolve the issue directly and quickly.